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Personal Data Protection Law

confidentiality agreement

Your personal data is safe at 12Monkeys Startup Studio. In this context, 12Monkeys Startup Studio protects your personal data by taking all technical and administrative measures. All technological means are used to ensure the required level of security.

To be implemented by 12Monkeys Startup Studio in Fulfilling the Regulation on the Processing of Personal Data and Protection of Confidentiality in the Electronic Communications Sector and/or the Information Obligation issued under the Personal Data Protection Law No. 89/2007 (“KVKY”) and/or the Electronic Communications Law As the Data Controller within the scope of the Procedures and Principles Regulation and relevant legislation, your personal data can only be processed within the framework explained below and in accordance with the relevant legislation.

Collection and Processing of Personal Data

Although it may vary depending on the service, product or commercial activity provided by 12Monkeys Startup Studio; Your personal data, including but not limited to the following, may be processed by providing it verbally, in writing or electronically, through 12Monkeys Startup Studio sales channels, call centre, website, mobile applications and similar channels, and by creating it during your use of 12Monkeys Startup Studio products and services. :

  • Your personal data by which we can identify you, such as your name, surname, telephone number, ID number, e-mail address, and user ID assigned to you regarding your subscription,
  • Your place and date of birth, marital status, gender, and other identification information,
  • Your basic subscription information such as your billing, financial and debt information, subscription type and channel, subscription status (cancelled, active, etc.),
  • Your credit score and/or blacklist, etc., in order to make a preliminary financial qualification assessment determined by 12Monkeys Startup Studio based on your purchases. your information,
  • Your voice call records kept by sales and customer representatives in accordance with call centre standards and your personal data obtained when you contact us via e-mail, letter, or other means,
  • Your credit card and debit card information, branch code, account number and other bank information,
  • Your data obtained through sales, such as your demand and transaction information in sales channels,
  • Your personal data, including your usage details such as your technical service usage amount, the content you provide and personal information and other records,
  • Your behavioural information on 12Monkeys Startup Studio websites and mobile applications, your usage data generated from your traffic data, the content and personal information you provide, and your preferences regarding your use of certain products and services,
  • Regarding all kinds of access made in the site environment, date and time information of connection to the system, date and time of exit from the system, source and target point information, relevant location information, etc. Your traffic data such as,
  • If you use 12Monkeys Startup Studio Payment Services, your payment data and other records,
  • If you apply for a job at 12Monkeys Startup Studio, your other personal data, including the CV provided in this regard, and if you are an employee of 12Monkeys Startup Studio or a related employee, all your personal data regarding your service contract and job aptitude.

Additionally, when you purchase or register with the intent to purchase a particular 12Monkeys Startup Studio service or product, subscribe to newsletters, notifications and other services associated with 12Monkeys Startup Studio, ask us a question, or submit a complaint regarding a product or service. If you participate in competitions, prize draws or surveys, or if you use other12Monkeys Startup Studio products and services, if you visit or browse our website or other12Monkeys Startup Studio’s websites, your personal data may be processed.

Device type, model, operating system name, version, IMEI number, operator name, network connection type, IMSI, GSM number, various performance parameters related to wireless and/or mobile network quality, GPS signal and location data obtained from Google Location services, date, time, name and usage information of device activities, information of applications installed on the device.

Purposes of Processing Personal Data

Your personal data;

  • If you benefit from our products and services, to carry out the transaction in question and to inform you about the progress of the order,
  • To be able to inform you about our new products and services and to provide you with the most suitable product and service, with this approval, whether you are a customer of 12Monkeys Startup Studio or not,
  • To provide you with offers and inform you about promotions based on the way you use our products and services,
  • Conducting analysis to improve our products and services,
  • Training and developing our employees,
  • Invoicing for your use of our products and services,
  • Confirming your identity,
  • To be able to answer any questions and complaints regarding our products or services,
  • Analysing your use of our products and services in order to develop and improve the products and services we offer to you,
  • Preventing and detecting abuses in the use of our products and services,
  • Providing the necessary information in line with the requests and inspections of regulatory and supervisory institutions and official authorities,
  • To preserve information regarding your subscription that must be kept in accordance with the relevant legislation,
  • Establishing financial reconciliation with our relevant business partners and other third parties regarding the products and services we offer to you,
  • Ensuring the consistency of your information,
  • Measuring customer satisfaction,
  • Prizes and raffles,
  • Conducting customer service operations

including but not limited to the provision of all services, management of services, traffic management, analysis of products and services, marketing activities and communication such as campaign, tariff, product, strategy determination and measurement, customer service and satisfaction, financial reporting and analysis, legal follow-up, It may be processed for service optimization and similar purposes.

In addition, your personal data may be subject to the Regulation and/or Information on the Processing of Personal Data and Protection of Privacy in the Electronic Communications Sector issued under the Electronic Communications Law 6-2012, the Personal Data Protection Law No. 89/2007 (“KVKY”) and/or the Electronic Communications Law. It can be processed within the framework of the Regulation on Procedures and Principles to be Applied in Fulfilling the Obligation, Information Technologies and Communications Authority regulations and other legislative provisions, and can be preserved both in digital and physical environments by being transferred to the physical archives and/or information systems of 12Monkeys Startup Studio.

Transfer of Personal Data

Your personal data, within the scope of KVKY and other legislation and for the purposes stated above:

  • Domestic and foreign group companies, provided that permission is obtained from the necessary institutions and organizations in accordance with the legislation,
  • Business partnerships in connection with the delivery of the products and services you order or use,
  • Companies operating to provide services that can be provided to you on behalf of 12Monkeys Startup Studio,
  • Credit reference company, relevant institutions, and organizations to ensure receivable follow-up through enforcement and other means,
  • Your authorized representatives,
  • Third parties from whom we receive consultancy, including lawyers, tax advisors and auditors,
  • Regulatory and supervisory institutions, official authorities,

may be shared with our business partners and other third parties with whom we cooperate to develop and carry out our telecommunication services and activities for the purposes stated above.

Method and Legal Reason for Collecting Personal Data

Your personal data is collected in all kinds of verbal, written or electronic media, for the purposes stated above and for the purpose of providing our telecommunication and other services within the specified legal framework and, in this context, for 12Monkeys Startup Studio to fully and properly fulfil its contractual and legal obligations.

Your Rights Regarding the Protection of Personal Data

In accordance with the legislation regarding your processed personal data; learning whether personal data has been processed, requesting information if personal data has been processed, learning the purpose of processing personal data and whether they are used for their intended purpose, knowing the third parties to whom personal data have been transferred domestically or abroad, requesting correction of personal data if they have been processed incompletely or incorrectly. , requesting the deletion or destruction of personal data, requesting the correction of personal data in case of incomplete or incorrect processing and/or notification of the transactions regarding the deletion or destruction of personal data to third parties to whom personal data has been transferred, against the person himself by analysing the processed data exclusively through automatic systems You have the right to object to a result and to request compensation for damages in case of damage due to unlawful processing of personal data.

You can convey your requests within the scope of the Regulation on the Processing of Personal Data and Protection of Confidentiality in the Electronic Communications Sector, issued under the Personal Data Protection Law and/or the Electronic Communications Law, and any questions regarding your personal data, to our authorized personnel by phone call.

Information Security Policy Commitment

12Monkeys Startup Studio aims to provide secure access to their own and their stakeholders’ information assets, to protect the availability, integrity and confidentiality of the information, to evaluate and manage the risks that may occur on its own and its stakeholders’ information assets, to protect the reliability and brand image of the institution, to apply the necessary sanctions in case of violation of information security, To fulfil the legal and relevant legislative requirements of the national, international or sectoral regulations to which it is subject, to meet its obligations arising from agreements, to ensure the information security requirements arising from its corporate responsibilities towards internal and external stakeholders, to reduce the impact of information security threats on business / service continuity and to ensure the continuity and sustainability of the business. is committed to maintaining and improving the level of information security with the established control infrastructure.

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